Refund policy

RETURN & EXCHANGE POLICY

Returns & Exchanges We want you to love your Rykardia purchase! If you're not completely satisfied, we accept returns and exchanges within 7 days of delivery.

Eligibility:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be in their original packaging
  • Sale or discounted items are final sale and cannot be returned

How to Return:

  1. Contact us at rykardia@gmail.com within 7 days of receiving your order
  2. Include your order number and reason for return
  3. We'll provide you with return instructions and a return authorization

Exchanges: We're happy to exchange items for a different size or color, subject to availability. Contact us to arrange an exchange.

Refunds: Once we receive and inspect your return, we'll process your refund within 2-5 business days to your original payment method. Shipping costs are non-refundable.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

Questions? Contact us at rykardia@gmail.com or +918078319219

DAMAGED OR DEFECTIVE ITEMS POLICY

To ensure fair and accurate damage claims, we require unboxing video evidence for all damage or defect claims.

Claim Requirements:

If you receive a damaged or defective item, you must provide:

  1. Unboxing Video (REQUIRED):

    • Record a continuous, unedited video from the moment you receive the package
    • Show the outer packaging condition before opening
    • Film the entire unboxing process without cuts or edits
    • Clearly show the damaged/defective item and all packaging materials
    • Video must be clear and well-lit

  2. Photos: Additional close-up images of the damage or defect

  3. Order Details: Your order number and delivery date

Claim Process:

  • Contact us at rykardia@gmail.com within 24-48 hours of delivery
  • Submit your unboxing video and photos
  • Our team will review within 2-3 business days
  • Approved claims will receive a replacement or full refund

Important Notes:

  • Claims without unboxing video evidence cannot be processed
  • Video must show the original sealed packaging being opened
  • This policy protects both you and us from shipping damage and fraud
  • The damaged item may need to be returned for inspection